FAQ
Do you ship to EU?
Absolutely! We have studios both in London and EU so we will ship all our sculptures within EU if the shipping address is in EU. No EU import tax.
When will you update your shop?
If you want to get a reminder about the next update, please follow me on Instagram.
If you like any of the sold items, get in contact with me and I'll do my best to make something similar for you.
Where do you ship to? What’s the cost?
Yes, any items sold on this website can be delivered Worldwide. All orders ship Monday – Friday. Orders will ship via DHL. You are able to select your shipping cost and options at the time of checkout. Upon shipping, you will receive a tracking number and confirmation outlining the details of your order. Please contact me if you have any questions about your order by email noekuremoto@gmail.com or telephone +44 7988 80 1274
For the combined postage, please get in touch by email noekuremoto@gmail.com
Is there a cheaper shipping method available?
I can ship your order in a cheaper service upon request but I strongly recommend the regular Tracked and Signed. Get in contact with me. If you want to get different shipping company quotes to get the best deal, please get in touch by email noekuremoto@gmail.com
Do you ship worldwide?
Yes, any items sold on this website can be delivered Worldwide. If you can’t find your country on the checkout page, please get in touch.
Please ensure you know the import taxes and duty fees from your home country before any purchase as these will be the buyer's responsibility. If the receiver refuses to pay taxes and/or duties, the parcel will be returned to me and the order will be refunded excluding original and return shipping fee and a transaction fee of £48.
Do you do express-shipping?
Yes. Just email me directly noekuremoto@gmail.com
Do you accept returns?
I accept returns. Items can be returned for full refund or store credit within 3 days of delivery. All shipping fees are non-refundable unless product is determined to be damaged or defective. Before returning any items please contact me by email noekuremoto@gmail.com or telephone +44 7988 80 1274